FAQ
Terms and Conditions
Please click here Healy Cheer Terms and Conditions to view our terms and conditions
Can we create a custom design for our team?
Yes, you can visit our website to choose the style of uniform and submit a REQUEST DESIGN online. Or Email us any design you like at design@healysportswear.com
Do you charge artwork fee?
Absolutely not.
How to receive your free graphic design?
After you submit a REQUEST DESIGN via our website, we will send your free mockup/graphic design within 24 hours via email. Or feel free to email our design team at design@healysportswear.com to check on the status of your free graphic design/mockup.
What are your business hours?
Our customer service centre is open from 8 A.M. to 5 P.M. PST, Monday thru Friday or you can also email us your questions or inquiry via email at orders@healysportswear.com or design@healysportswear.com
What is the material of the uniform?
Please check the description of each item on our website Healy Cheer for more details or contact our customer support at 866-774-6219
What is the difference between Tackle Twill and Dye Sublimated Uniform?
Tackle twill, or stitched, it involves sewing down a number or letter. The advantage of tackle twill is it offers a more authentic and bolder look to your uniform, much like embroidery.
Dye Sublimation on the other hand is a traditional printing method in which a printer uses heat to transfer dye directly into the desired uniform. Sublimation applies the pigment directly into the material in a vibrant and colour fast way. One of the biggest advantages of sublimation is it does not fade or chip and if you had a very elaborate logo like a massive bulldog for example, then this process makes it very easy to make a bold statement on your uniform.
Do you have a Size Chart?
Please review our size chart online, Healy Cheer Size Chart thoroughly. We also offer sizing kits and stock samples of our uniforms if you would like to see how well it fits and feel the overall quality and look of our product(s). The samples can be ordered at Healy Sportswear Sample Kits Healy Cheer will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s) and confirmed the Order Detail.
Can I request a sample of my actual order?
Yes, we can make one sample of your final design. If you order your own customize sample, we will apply the 50% refund for the cost of the sample towards your next invoice, when you place the whole order which meets our minimum. (7-10 day turnaround time).
***For all new customers, we offer FREE custom sample to make you more confident to order with us. This will be valid when you order the whole team order at our minimum.
Do you charge for shipping?
We offer FREE shipping for all orders, a minimum of 6 per order.
For additional “add-on orders” less than 5 please see the chart below. Standard processing 2 weeks for additional add-on orders
Standard Processing: Shipping fees: |
|
|
QTY | Single Item | Package Deals |
1 | $8 | $15 |
2 | $13 | $25 |
3 | $18 | Free |
4 | $20 |
|
5 | Free |
|
Rush Processing 7-10 business days – 15% fee of total invoice or $30 under $200 |
Is sales tax applicable?
At present, you are only responsible for sales tax if your order is being shipped to the state of California. The current CA tax rate of 8.75% will be added to the invoice if applicable. Sales tax will not apply for none CA customers
What are the steps to place my order?
Please click here HealyCheer How To Order to see our procedures on how to place an order
How long will it take for my order to be processed and/or turnaround time?
Our Standard Processing time is 2-3 weeks for sideline and 3-4 weeks for Allstar. Our Rush Processing is 7-10 business days from when full payment is received and when the Order Detail has been confirmed by the customer. Please see our Processing Time policy in our Terms and Conditions for more information.
What are your payment methods?
We accept VISA, MASTER, DEBIT cards, PayPal, CHECKS, Money Orders and School Purchase Orders. (Please note that checks may take up to 10 days to clear.) Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details
Can I check the status of my order?
Absolutely, you can email us at orders@healysportswear.com to check the status of your order. After we have shipped your uniforms, we will provide you with the tracking information. Please visit the shipping carriers listed to track your order (UPS, USPS, DHL and/or FED EX).
Order not delivered or missing?
Customers must contact us within 5 days of the delivery date on the order detail. We will not refund any missing orders. We will only redo your original order with the same design, colour, and team name as well as the same sizes and items as in the original order.
What is your return policy?
We offer return or exchange for plain uniforms Only ( NO Customization on the garment). We do NOT accept the return or exchange for custom uniforms (which have your team name or logos, designs, or your chosen colours). All returned or exchanged items must be unworn, unwashed and with all original tags. Please contact us within 7 business days of merchandise receipt to report the problems and or complaints. Please refer to our Returns/Exchange policy in our Terms and Condition for further details
Can you colour-match our existing uniforms?
Healy Cheer will make its best effort to match, but an exact match is often not possible. Fabric materials and colours, each company has different materials and colour tones. All materials fade (or darken) over time, and some materials are simply no longer available, so an exact match is impossible – or very expensive as it would involve custom. Please see our colour chart online at Healy Cheer. We will not be held responsible for mismatching colour (s) of your uniform(s)
Can I add more uniforms later on if we have extra cheerleaders?
Healy Cheer will gladly manufacture additional “add-on” uniforms in your style. Additional uniform orders will be billed at the appropriate price for the quantity ordered. Prices may change or vary. We cannot guarantee 100% that the colours between the new and existing order will match. Please see our Additional Add-on Uniform policy in our Terms and Conditions for further details
